Return Policy

Eligibility: Returns are accepted within 7 days of delivery(non-discounted products). The product must be unused, unwashed, and in its original condition with all tags and packaging intact.

Return Process: To request a return, please contact us at [email/contact number] with your order number and reason for return. Our team will guide you through the return process.

Refunds: Once we receive the returned item, we will inspect it and process the refund within 7-10 business days. The refund will be issued through the original payment method.

Shipping Costs for Returns: Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

For any further questions or concerns, feel free to reach out to us at [e-mail surplusthread@gmail.com/contact 9953807846]. Thank you for shopping with us.